Troubleshoot Premium membership billing or admission issues

If your monthly membership payment for YouTube Premium is declined, we'll permit you know via email so that you tin restore your membership.

After getting this electronic mail:

  • Y'all'll have 3 days to gear up the issue before losing admission to your Premium benefits. During this three day period, nosotros will regularly re-endeavor to process your monthly payment.

  • If after 3 days, we still can't successfully charge you, your subscription will enter a "Paused" state for thirty days. During this paused state, nosotros'll periodically endeavour to process a payment to restore your membership access, unless you cancel your subscription.

If you update your payment info during this time, your membership should be automatically restored during our adjacent endeavor to charge your payment method. If you don't want to wait for the system to retry, yous can cancel your subscription and re-sign up to proceeds admission right abroad.

If yous believe you got charged for a purchase and membership but can't access your benefits, check out this commodity.

If your payment for a buy and membership was declined, y'all most likely need to prepare an issue with your payment method. See our tips for how to prepare these issues below.

Gear up a declined payment

Your monthly membership payment may accept been declined due to an outcome with your menu or other form of payment. One time you set any payment problems, the arrangement will automatically effort to charge y'all over again and restore your admission to your membership benefits.

Make certain your card information is upwards to date

Update at present

Payments often neglect due to an expired credit card or an incorrect billing address. To update this information:

  1. Go to youtube.com/paid_memberships if y'all're on a computer. If y'all're in the YouTube mobile app, click on your profile picture and then Paid memberships.
  2. Click the  next to the bulletin "Current payment method could non exist processed".
  3. Click Update payment method.

We recommend that yous check all of your menu data to make sure it is correct, including the expiration appointment. The zip code listed for your payment method should besides lucifer the zip code of the current billing accost of your bill of fare.

If your payment method on file can no longer be used, please add or cull some other payment method.

Tip: If you don't come across the option to "Update payment method" from the link above, you can also update the payment method for your membership from the Google Pay Subscriptions and Services folio.

Submit any requested information

If you lot run into an error message requesting that y'all submit additional information to Google, please follow the instructions to submit those details. For example, you lot may need to verify your identity on Google Pay before existence able to purchase using your Google account.

You can also check Google Pay at any time for alerts or requests to fix account problems.

Check you accept enough funds for the buy

Sometimes a transaction is declined because of insufficient funds. Bank check your account to make sure you accept enough to consummate the buy.

Contact your bank or card issuer

Your carte du jour may have specific restrictions which cause your payment to fail. Contact the bank or visitor that issued your card to ask near the transaction and meet if they know the reason for the decline.

If you're outside of the U.S., you will also demand to ensure your card and bank support international transactions. Depending on your country, you may too need to contact your depository financial institution to authorize your card's utilize for online transactions.

Try to pay with a different payment method

Update now

You tin can try switching to another form of payment by following these steps:

  1. Go to youtube.com/paid_memberships if you're on a computer. If you're in the YouTube mobile app, click on your profile moving-picture showand then Paid memberships.
  2. Click the icon next to the message "Current payment method could not be processed".
  3. Click Update payment method.
  4. Select a different payment method.

Tip: If you are still having trouble using your payment method to purchase on YouTube, you tin can consider paying with Google Play balance (if information technology'due south available in your country). You lot can find which countries have Google Play balance available here.

First, add to your Google Play balance and so select the "Google Play Balance" option as your payment method. You lot tin can likewise read more than well-nigh redeeming your Google play rest.

Ready bug with accessing benefits after existence charged

If you've made a purchase but don't have access to what you bought, it'due south possible the charge is still existence processed. You also may non have access if the accuse was declined.

Nearly authorisation holds and awaiting transactions

Awaiting charges on Google Pay or your card statement are potency holds that oasis't been candy yet.

It'southward possible to run across a few pending charges for the same subscription payment, as each pending charge represents an authorization attempt. If a charge is "Pending" instead of processed, it hasn't been charged to you, and any unsuccessful card authorization attempts for a payment will drop off from your statements on their own and won't be billed to you.

How to check a pending charge

  • Check your billing statement or Google Pay. If you click into the transaction on Google Pay, yous should see the purchase listed as a "Pending" accuse rather than completed.
  • Search for an email receipt. If a charge is candy, you'll get an email receipt from YouTube.
  • Yous tin can also check Google Pay at any time for alerts or requests to fix account issues. For instance, you may need to verify your identity on Google Pay before you can buy using your Google Business relationship. If at that place aren't any alerts on Google Pay, this awaiting accuse should become through within one-fourteen business days, or disappear when the payment is declined. If y'all're still seeing a pending accuse after this time, make it touch with your payment provider.

How to bank check a declined charge

You lot can double check the status of your purchase in Google Pay. Google Pay should prove the transaction condition equally "Declined". See our tips in the section above for how to ready a declined payment.

If your billing statement is withal showing a "Awaiting", this accuse should go away inside 1-fourteen business days or disappear if it'south declined. If you're notwithstanding seeing a pending accuse after this time, become in touch with your payment provider.

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